ChemGroup Testimonials

Our customers are the lifeblood of our business! ChemGroup’s mission is only achieved through our commitment to exceeding our customer’s expectations which is the foundation of our culture. We are proud and honored to share a few examples from our customer’s experiences regarding our commitment to service excellence.

 

K. Miller - Supply Chain Planner – BASF Corporation

“I am writing to say thank you for your company's performance regarding supply of these critical process chemicals for my operation. We began doing methanol deliveries when our former supplier was having difficulty meeting our needs. As you know, we can sometimes have large imbalances which need fast correction in order for us to maintain our operating parameters." Read More

D. Griffith – Sourcing Specialist – Duke Energy

"This memo is to commend ChemGroup for the excellent service, quality of product and competitive manner in which they have conducted business over the past 15 years.

The utility business is a very unpredictable and the need for product in large quantities is very often the norm. ChemGroup has never failed to deliver during those times. Their leadership team and employees react in a manner that turns our emergencies into routine deliveries at our plants." Read More

 

K. Miller - Supply Chain Planner – BASF Corporation

“I am writing to say thank you for your company's performance regarding supply of these critical process chemicals for my operation. We began doing methanol deliveries when our former supplier was having difficulty meeting our needs. As you know, we can sometimes have large imbalances which need fast correction in order for us to maintain our operating parameters.

Our former supplier was frequently unable to meet our delivery requests inside of our delivery window or meet our lead-time requirements. ChemGroup has committed to servicing us inside of our window and in times of desperate need has demonstrated to supply in 24 hrs. or less. This willingness to commit to and more important the ability to execute at this level of service has enabled us to avoid costly downtime on numerous occasions.

When further issues arose last year with our chemical supply and ChemGroup stepped into that arena, it was natural to want to give you further opportunities. I was eager to have ChemGroup supply, anticipating similar service improvements over our former suppliers. I am thrilled to say that I was not disappointed. Once again my lead time for deliveries has been significantly reduced. I have had no periods of rate reduction or plant idling waiting on material as I previously had.

Please accept my thanks and congratulations on a job well done! I also would like to thank your customer service staff for being readily accessible and quick to respond to my needs. Your dedication to meet customer needs has been demonstrated over and over again. I look forward to continuing our business activity and possibly growing it to include more materials in the future. There is NO substitute for service!

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D. Griffith – Sourcing Specialist – Duke Energy

This memo is to commend ChemGroup for the excellent service, quality of product and competitive manner in which they have conducted business over the past 15 years.

The utility business is a very unpredictable and the need for product in large quantities is very often the norm. ChemGroup has never failed to deliver during those times. Their leadership team and employees react in a manner that turns our emergencies into routine deliveries at our plants.

Because of our long term relationship, we have benefited from ChemGroup’s expertise and market intelligence. We receive product and market forecasting information on a regular basis. ChemGroup has worked with us to provide summary billing when large numbers of deliveries are required thus alleviating tremendous burden on our buyers. ChemGroup has provided storage capacity to reduce the total cost of ownership (TCO) to Duke Energy.

Duke is a supporter of diverse suppliers and charge our suppliers with bringing those opportunities into our business when possible. ChemGroup has surpassed our expectations in this regard.

ChemGroup has been an outstanding supplier and partner over many years. They have been creative in solving problems and finding ways to economically service Duke Energy’s chemical requirements. In closing, many years of doing business with ChemGroup – Chemicals Inc. allows me to fully recommend them as a chemical supplier and business partner.

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